🔒 Privacy Policy

📋 1. Information We Collect

We collect information to provide better services to all our users. The types of information we collect include:

• Personal Identification Information: Name, email address, phone number, and postal address when you fill out our quote or contact forms.
• Moving Details: Origin and destination cities, type of goods, moving dates, and service preferences.
• Payment Information: Billing details and transaction data (processed securely through authorized payment gateways).
• Device & Usage Information: IP address, browser type, operating system, referring URLs, and pages visited on our site.
• Cookies & Tracking Data: Information collected through cookies, web beacons, and similar technologies to enhance your browsing experience.
• Communications: Records of your correspondence with us including emails, chat messages, and feedback.

🎯 2. How We Use Your Information

The information we collect is used strictly for legitimate business purposes:

• To process and fulfill your moving and packing service requests.
• To provide you with accurate quotes and pricing information.
• To communicate with you regarding your booking, shipment status, and delivery updates.
• To improve the quality of our services and website user experience.
• To send you promotional offers, newsletters, and service updates (you may opt out at any time).
• To comply with legal obligations, resolve disputes, and enforce our agreements.
• To prevent fraud, unauthorized access, and other illegal activities.
• To conduct internal research, analytics, and service improvement activities.

🍪 3. Cookies Policy

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings for future visits.
• Understand how visitors interact with our website (analytics).
• Serve relevant advertisements and remarketing campaigns.
• Maintain session security and prevent fraud.
• Measure the effectiveness of our marketing campaigns.

You can control or disable cookies through your browser settings. However, disabling cookies may affect some functionality of our website.

🤝 4. Information Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Partners: Trusted partners, franchise associates, and logistics providers who assist in delivering our services, bound by confidentiality agreements.
• Payment Processors: Authorized payment gateway providers who securely handle your billing and transaction details.
• Legal Authorities: Government bodies or law enforcement agencies when required by law or in response to legal proceedings.
• Business Transfers: In the event of a merger, acquisition, or sale of company assets, your information may be transferred to the new entity.
• Analytics Providers: Third-party tools like Google Analytics to help us understand website usage (data is anonymized where possible).

🛡️ 5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• SSL/TLS encryption for all data transmitted through our website.
• Secure servers with restricted access controls and firewalls.
• Regular security audits and vulnerability assessments.
• Employee training on data protection and privacy best practices.
• Strict data access policies — only authorized personnel can access personal data.

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

⏱️ 6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Specifically:

• Customer service records are retained for a minimum of 3 years after service completion.
• Financial and billing records are retained for 7 years as required by Indian tax laws.
• Marketing data is retained until you opt out or request deletion.
• Website analytics data is retained in anonymized form for up to 26 months.

👤 7. Your Rights

You have certain rights regarding the personal information we hold about you:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request correction of inaccurate or incomplete data.
• Right to Deletion: You may request deletion of your personal data (subject to legal obligations).
• Right to Opt-Out: You may unsubscribe from marketing communications at any time by clicking "Unsubscribe" in our emails.
• Right to Portability: You may request your data in a structured, machine-readable format.
• Right to Object: You may object to certain processing activities, including profiling and direct marketing.

To exercise any of these rights, please contact us at [email protected].

🌐 8. Third-Party Websites

Our website may contain links to third-party websites, social media platforms, and partner portals. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

👶 9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete that information.

🇮🇳 10. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of India, including the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. Any disputes arising under this policy shall be subject to the exclusive jurisdiction of the courts in Chennai, Tamil Nadu, India.

🔄 11. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we will notify you by updating the "Last Updated" date at the top of this page and, where appropriate, by sending an email notification. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.